FAQ
Frequently Asked Questions
We’ve answered some common questions below to help make your shopping experience with Pawmizo simple and transparent.
Where is Pawmizo located?
Pawmizo operates from the United Kingdom.
Our business address is:
45 Russell Square
London, WC1B 4JP
United Kingdom
Do you offer free shipping?
Yes. We provide free standard shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are normally processed within 1–3 business days, Monday to Friday.
After processing, standard shipping usually takes 5–10 business days.
Total estimated delivery time: 6–13 business days.
Delivery times are estimates and may vary due to factors such as carrier delays, public holidays, weather, or other circumstances outside our reasonable control.
Will I receive an order confirmation email?
Yes. After you successfully place an order, you will receive an order confirmation email containing your order details.
If you do not receive the email, please check your spam or junk folder. You can also contact our support team for assistance.
Do you provide order tracking?
Yes. Once your order has been shipped, we will send you an email containing your tracking information.
Tracking information is usually available within 24–48 hours after shipment, although activation times may vary by the carrier.
What is Pawmizo’s Return & Refund Policy?
Our Return & Refund Policy provides detailed information about return eligibility, return procedures, refunds, and applicable timelines.
Please review the Return & Refund Policy before requesting a return.
How can I request a return?
To request a return, please contact us at:
Please include your order number and the reason for your return.
Where relevant, please provide photos of the item so we can assess the issue and provide the appropriate return instructions.
Are there any items that cannot be returned?
Certain products may have specific return restrictions where permitted by applicable law.
Any applicable restrictions will be clearly stated in the relevant product description or Return & Refund Policy before purchase.
Nothing in our return policy is intended to limit your statutory consumer rights.
How can I contact customer support?
Our customer support team is available to assist with questions about orders, products, shipping, returns, refunds, and other general inquiries.
Pawmizo
Address:
45 Russell Square
London, WC1B 4JP
United Kingdom
Phone: +44 7380 239169
Email: support@pawmizo.store
Customer Support Hours:
Monday – Friday
9:00 a.m. – 5:00 p.m.
London Time (GMT/BST, as applicable)
We aim to respond to customer inquiries within 24–48 business hours.
We are committed to providing prompt and helpful support to make your shopping experience simple and transparent.