Refund & Return Policy – Pawmizo

Last Updated: September 2, 2026

At Pawmizo, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our online store.

This policy applies to orders delivered within the United Kingdom.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

• Be unused and in its original condition
• Be unworn and unwashed, where applicable
• Include original tags, where applicable
• Be returned in its original packaging where reasonably possible
• Include your order number or other valid proof of purchase

We may be unable to accept a return if the item has been used, damaged after delivery, or does not meet the applicable return conditions.

2. How to Request a Return

To request a return, please contact us at:

Email: support@pawmizo.store

Please include your order number and explain the reason for the return. Photos may be requested where they are relevant to the issue.

If your return is approved, we will provide the appropriate return instructions.

Please do not send an item back before contacting us, as this may delay the processing of your return.

3. Damaged, Defective, or Incorrect Items

Please check your order when it arrives.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Different from the product you ordered

please contact us as soon as reasonably possible at support@pawmizo.store.

Please provide your order number and, where applicable, clear photographs of the issue. We will review the matter and provide an appropriate solution in accordance with your consumer rights and our return procedures.

4. Exchanges

We may offer an exchange where:

• The item is damaged or defective
• The wrong item was sent
• The wrong size was sent, where applicable

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate solution.

5. Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for the applicable return shipping costs, unless otherwise stated at the time of purchase.

If an item is faulty, damaged, or incorrect, Pawmizo will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

6. Refunds

Once we receive and inspect an approved return, we will process the refund where applicable.

Approved refunds will be issued to the original payment method used for the purchase.

We aim to process approved refunds within 7 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to make the refunded amount available in your account.

7. Discounts and Promotional Offers

If a discount code or promotional offer was not applied at checkout, it cannot normally be applied retrospectively to an existing order.

Any refund involving a promotional offer will be calculated in accordance with the terms of that promotion.

8. Your Statutory Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.

Where applicable, your statutory rights, including rights relating to faulty, defective, misdescribed, or incorrectly supplied goods and applicable cancellation rights for online purchases, remain unaffected.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Pawmizo
Address: 45 Russell Square, London, WC1B 4JP, United Kingdom
Email: support@pawmizo.store
Phone: +44 7380 239169

We are committed to providing clear information and helping our customers resolve return and refund requests as smoothly as possible.