Terms of service
Terms of Service – Pawmizo
Last Updated: September 2, 2026
Welcome to Pawmizo. These Terms of Service ("Terms") govern your access to and use of the Pawmizo website, online store, products, and related services ("Services").
By accessing or using our website, placing an order, or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.
1. Eligibility and Use of Our Website
By using our Services, you confirm that you are legally capable of entering into a purchase agreement under applicable law.
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must provide accurate, current, and complete information when placing an order or creating an account.
2. Our Products
Pawmizo sells pet care products, grooming tools, and pet accessories.
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.
However, colours and product appearance may vary depending on your device, screen settings, lighting, or other factors.
We may update product information or discontinue products when necessary. Any changes will not affect orders that have already been accepted unless required by applicable law.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After you place an order, you will receive an order confirmation by email. An order is considered accepted when we confirm that the order has been accepted and processed.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability, pricing or listing errors, suspected fraud, or other circumstances permitted by law.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method where reasonably possible.
Please review your order carefully before completing your purchase.
4. Prices and Payment
All product prices are displayed on our website at the time of purchase.
Prices and promotional offers may change from time to time. Changes will not affect orders that have already been accepted.
You agree to provide accurate billing and payment information when placing an order.
Payment must be successfully authorised before an order can be processed.
Where applicable, taxes and other charges will be displayed at checkout or handled in accordance with applicable law.
5. Shipping and Delivery
We provide shipping information on our Shipping Policy page.
Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, weather, customs processing, and other circumstances outside our reasonable control.
We will make reasonable efforts to process and dispatch orders within the time stated in our Shipping Policy.
If a delivery is significantly delayed or an order cannot be delivered, please contact us at:
Nothing in these Terms limits any consumer rights you may have regarding delivery under applicable UK law.
6. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are handled according to our Refund & Return Policy.
Nothing in these Terms is intended to remove or restrict your statutory consumer rights.
If you receive a faulty, damaged, incorrect, or misdescribed product, please contact us so we can review the issue and provide an appropriate solution in accordance with applicable law.
7. Cancellation Rights
For applicable online purchases, you may have statutory cancellation rights under UK consumer law.
Details about our voluntary returns process and applicable cancellation arrangements are provided in our Refund & Return Policy.
Nothing in these Terms affects any statutory cancellation or consumer rights that cannot lawfully be excluded or restricted.
8. Product Information and Availability
We try to keep product information and availability accurate.
If we discover an error in a product description, price, availability, or other important information, we may correct the information and, where appropriate, contact you before fulfilling the order.
If an order is cancelled because a product is unavailable or there is a significant error, any payment received for the cancelled order will be refunded.
9. Intellectual Property
All content on the Pawmizo website, including text, logos, graphics, images, product descriptions, designs, and other materials, is owned by Pawmizo or used with permission from the relevant rights holder.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission, except where permitted by law.
10. Third-Party Services and Links
Our website may use third-party services to help us operate our business, including payment, shipping, analytics, and other technology services.
Our website may also contain links to third-party websites.
We are not responsible for the content, availability, or privacy practices of third-party websites. You should review the relevant third party's terms and privacy policy before using their services.
11. Shopify
Our online store is powered by Shopify, which provides the technology used to operate our online store.
Your purchases are transactions between you and Pawmizo. Shopify provides the underlying ecommerce platform and related services that allow us to operate our store.
12. Privacy
Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy for more information.
13. Prohibited Activities
You must not use our website:
- For any unlawful purpose
- To commit fraud or facilitate fraudulent transactions
- To impersonate another person or business
- To provide false or misleading information
- To interfere with the security or operation of our website
- To introduce malicious code, viruses, or harmful software
- To attempt unauthorised access to our systems
- To copy or misuse our website content without permission
We may restrict or terminate access to our Services where reasonably necessary to protect our business, customers, website, or systems.
14. Accuracy of Information
We aim to provide accurate and current information on our website.
Occasionally, information may contain typographical errors or other inaccuracies. We may correct such errors when identified.
We will not use this provision to unfairly remove or restrict rights that you have under applicable consumer law.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to applicable law, Pawmizo will not be responsible for losses that could not reasonably have been expected at the time the contract was formed or for circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer, including rights relating to faulty, defective, misdescribed, or incorrectly supplied goods.
16. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, carrier disruptions, strikes, government restrictions, or other events that we could not reasonably prevent.
Where such an event affects your order, we will make reasonable efforts to keep you informed.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business operations, or legal requirements.
The latest version will be published on this page with the updated date.
Changes will not affect rights or obligations that arose before the updated Terms became effective, unless required by law.
18. Governing Law
These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to you.
Nothing in this section prevents you from relying on mandatory consumer protection laws or bringing a claim in a court where you are legally entitled to do so.
19. Contact Information
If you have any questions about these Terms or your order, please contact us:
Pawmizo
Address: 45 Russell Square, London, WC1B 4JP, United Kingdom
Email: support@pawmizo.store
Phone: +44 7380 239169
Customer Support:
We aim to respond to customer enquiries as promptly as reasonably possible.