Shipping policy
Shipping & Delivery Policy – Pawmizo
Last Updated: September 2, 2026
Thank you for shopping with Pawmizo. We aim to provide clear and reliable shipping information so you know what to expect when placing an order with us.
This Shipping & Delivery Policy applies to orders shipped within the United Kingdom.
1. Order Processing
Orders are normally processed within 1–3 business days.
- Processing days are Monday to Friday.
- Orders placed on weekends or public holidays will normally be processed on the next business day.
- Processing time begins after successful payment confirmation.
2. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM London Time
Orders placed before the cut-off time may begin processing on the same business day. Orders placed after the cut-off time will normally begin processing on the next business day.
The cut-off time does not guarantee same-day dispatch.
3. Shipping Method and Delivery Time
Shipping Method: Standard UK Shipping
Estimated Transit Time: 5–10 business days
Delivery time is calculated after the order has been processed and dispatched.
4. Estimated Total Delivery Time
The estimated total time from order processing to delivery is:
- Processing: 1–3 business days
- Transit: 5–10 business days
- Estimated Total: 6–13 business days
These are estimated delivery times and are not guaranteed dates.
Delivery may occasionally take longer because of carrier delays, severe weather, public holidays, peak shopping periods, or other circumstances outside our reasonable control.
5. Shipping Charges
Free Standard Shipping is available on all orders within the United Kingdom.
There is no minimum order value required to qualify for free standard shipping.
If any additional shipping charge applies to a particular order, it will be clearly displayed before you complete your purchase.
6. Delivery Address
Orders will be shipped to the delivery address provided during checkout.
Please make sure that your name, address, postcode, and other delivery information are accurate and complete.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible:
Email: support@pawmizo.store
We will make reasonable efforts to accommodate your request before the order is processed.
Once an order has been processed or dispatched, we may not be able to change or cancel it. In such cases, you may still have cancellation or return rights under our Refund & Return Policy and applicable UK consumer law.
8. Order Tracking
When your order has been dispatched, we will send a shipping confirmation email containing tracking information where tracking is available.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
9. Delayed or Lost Orders
If your order has not arrived within the expected delivery period or the tracking information indicates a problem, please contact us at:
We will review the delivery status and, where appropriate, assist by contacting the shipping carrier or providing further instructions.
10. Delivery Problems
If your order arrives damaged, contains the wrong product, or you believe an item is missing, please contact us as soon as possible.
Please include your order number and, where appropriate, photographs or other information that can help us investigate the issue.
We will work with you to resolve the problem in accordance with our Refund & Return Policy and applicable consumer rights.
11. Contact Information
For shipping questions or assistance, please contact:
Pawmizo
Address: 45 Russell Square, London, WC1B 4JP, United Kingdom
Email: support@pawmizo.store
Phone: +44 7380 239169
We aim to provide clear shipping information and responsive customer support throughout the ordering and delivery process.