Privacy Policy – Pawmizo

Last Updated: September 2, 2026

Pawmizo ("we", "us", or "our") operates this website and online store to provide pet care products, grooming tools, and pet accessories.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the technology used to operate our store and process customer orders.

1. Personal Information We Collect

Depending on how you use our website, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order and purchase information
• Payment-related information required to process your order
• Account information, if you create an account
• Customer service communications
• IP address
• Device and browser information
• Website usage information
• Cookie and similar technology information

We only collect information that is reasonably necessary to operate our business, process orders, provide customer service, and improve our website and services.

2. How We Collect Personal Information

We may collect personal information:

• When you place an order
• When you create an account
• When you contact us
• When you subscribe to marketing communications
• When you browse or use our website
• Through cookies and similar technologies
• Through Shopify and service providers that help us operate our business

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Process payments through our payment providers
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer support
• Manage customer accounts
• Respond to questions and requests
• Improve our website, products, and services
• Prevent fraud, abuse, and unauthorized transactions
• Maintain website security
• Send marketing communications where permitted by law
• Comply with applicable legal and regulatory requirements

4. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not normally store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.

5. Sharing Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and delivery providers
• Order fulfillment providers
• Website and technology service providers
• Customer support providers
• Analytics providers
• Marketing and advertising providers, where applicable
• Government authorities or legal authorities when required by law

We do not sell your personal information as a standalone product.

Service providers may process information only as necessary to provide services to us and in accordance with applicable requirements.

6. Cookies and Similar Technologies

We use cookies and similar technologies to help our website function and to:

• Remember preferences
• Keep shopping cart information available
• Improve website performance
• Understand website traffic and usage
• Measure marketing and advertising performance
• Provide relevant content and advertising where applicable

You can manage certain cookies through your browser or available cookie settings. Disabling some cookies may affect the functionality of our website.

7. Shopify

Our store is hosted and powered by Shopify.

Shopify provides the technology that allows us to operate our online store and may process personal information in connection with its services.

You can review Shopify's privacy information through Shopify's official website.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or other contact information to send information about products, promotions, or offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

We will process marketing communications in accordance with applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Provide customer support
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory obligations

The exact retention period may vary depending on the type of information and the applicable legal requirements.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information in certain circumstances
• Request restriction of certain processing
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Opt out of direct marketing
• Request a copy of certain personal information where applicable

To exercise a privacy right, please contact us using the details below.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You may also have the right to complain to the relevant UK data protection authority where applicable.

14. Children's Privacy

Our website and services are not directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the information and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Pawmizo
Address: 45 Russell Square, London, WC1B 4JP, United Kingdom
Email: support@pawmizo.store
Phone: +44 7380 239169